Customer charter
We are committed to providing excellent services, resources and facilities to support your learning, teaching, research and enjoyment. This charter is our agreement with you.
We will…
- treat you with courtesy, consideration and respect at all times
- provide you with friendly, proactive, and timely customer service
- welcome your feedback and suggestions, and act on them appropriately
- ensure our six major libraries are open as advertised
- ensure all our services, resources and facilities are accessible and easy to use
- provide you with appropriate physical and virtual spaces for your needs
- provide a range of print, electronic and archival resources to support effective study and research
- develop and promote the use of technologically-enhanced learning
- train and develop our staff to help you make the most of our services
- use our expertise to enable the creation and exchange of knowledge
Please help us to help you by…
- treating our staff and other users with courtesy, consideration and respect at all times
- telling us what you think, what you like, and what we can improve
- asking our staff for help when you need it
- observing our regulations
Help and support